Critical Mass is hiring a Project Manager to work in our LA office! As a Project Manager, you're a visionary, an eager learner, and someone who thrives on immersing themselves in the essence of a client's brand, business, and customer base. Our team is all about turning innovative ideas into reality. You will be working with a dynamic, cross-functional team on a journey to create digital experiences that not only transform customer lives but also shatter client expectations. It's more than just meeting goals; it's about exceeding them in style! Your superpower is proactive communication. You're the bridge between our clients, our talented project teams, and our partner agencies.

You will:

• Collaborate with the team to align with project objectives and leverage client insights
• Engage in client and internal meetings, providing valuable insights and updates
• Craft compelling client materials that convey project progress and outcomes
• Execute projects meticulously, adhering to established procedures and client expectations
• Identify opportunities for process improvement and implement solutions
• Proactively identify, analyze, prioritize, mitigate, and communicate potential project risks
• Skillfully develop and manage project budgets, revenue, purchase orders, and invoices
• Cultivate a positive and collaborative team environment, fostering creativity and excellence

You have:

• A minimum of 2-4 years of experience in managing various digital project types, including marketing campaigns, design production, and creative automation, with a focus on paid social, banner ads, mid-funnel, and lower-funnel strategies - agency experience is a plus
• Strong understanding of project management principles, methods, and techniques
• Quick decision-making abilities and adeptness at implementing solutions
• Advanced negotiation, communication, writing, and organizational skills with meticulous attention to detail and a receptive attitude towards feedback
• Experience managing internal and partner agency teams in an IAT environment within a fast moving setting
• Demonstrated ability to carry conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies
• Proven presentation, management, and facilitation skills
• The ability to stay focused on driving goals, especially in high-pressure situations

Nice to have:

• Agency experience
• Previous experience in client services role would be highly beneficial
• Familiarity with Celtra is a plus

What We Offer

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 15 affinity groups
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren't limited to, a candidate's experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$80,000-$90,000 USD

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [redacted].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx