As a Project Manager, you are a strategic thinker who loves learning everything there is to know about a client's brand, business, tech and customer. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experiencethat can improve the lives of customers and surpasses the goals of clients. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, and opportunities to clients. You will plan, schedule, and control all project activities toward these objectives, applying technical, theoretical and leadership skills to satisfy project requirements, while building positive professional relationships with clients and associates.

You will:

• Develop and execute project plans according to established procedures, channels, and success expectations
• Contribute to continual process and people management innovation, supporting effective delivery of solutions
• Establish clear project parameters supporting the success of all internal and client team members
• Understand and communicate client business needs to the internal team and clients where required
• Promote high standards of professional integrity on all proposed and actual client business solutions
• Provide and promote high standards of professionalism and leadership both within and outside the organization, appropriately representing Critical Mass' business philosophies, protocols, and standards
• Negotiate, define, communicate, and manage the scope of the project, typically holding responsibility for authoring project DSOWs
• Create and maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration, and associated resource requirements
• Forecast, track and manage project budgets, POs, and invoices
• Define and monitor quality standards on all project deliverables
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
• Identify, analyze, prioritize, mitigate, and communicate project risks and issues
• Foster a positive, team-oriented environment that promotes high quality work
• Participating in client, vendor, and internal meetings
• Collaborate with discipline leaders for project estimation and resource allocation

You have:

• 2-4 years-experience managing a variety of digital project types; site builds, content management systems, marketing campaigns, microsites, and maintenance. Ideally experience will include supporting over each phase of the product delivery lifecycle from requirements capture through to post live support
• Proficiency in MS Office, Smartsheet, and Keynote
• Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence
• Strong understanding of how to manage and control project scope, schedule, budget, and resource management / reporting and change management, project roadmap development, and revenue forecasting
• Experience in team management and client communications
• Organizational skills with strong attention to detail
• Excellent communication skills and are responsive to feedback
• Strong leadership and decision-making skills to facilitate effective task and resource management
• Demonstrated communication, presentation, management, facilitation, and negotiation skills
• A solutions-oriented mindset with the ability to lead by example
• The ability to stay focused on driving goals, even in high-pressure situation
• Creative thinking and problem solving skills

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 13 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible! CM new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [redacted].

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx