Account Management (SMB):

Oversee retention and growth for a book of business of existing SMB clients:

• Develop account plans to meet retention and account growth targets, ensuring they are up to date and actionable
• Identify & build relationships with key champions and leaders across the customer's organization
• Drive commercial activity including commercial negotiations for your book of business, escalating to leadership where support is needed
• Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience.
• Document client engagement activity and proactively manage renewal pipeline, with account activity comprehensively reflected in Salesforce.com
• Escalate complex issues (both internal and customer) to leadership
• Partner with the Finance and Revenue Operations to ensure accurate invoicing and timely payment.
• Partner with the Sales and Onboarding teams to ensure successful new client onboarding/hand-off and identify and refer cross-selling opportunities within your existing book of business.
• Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.

Retention and Growth:

• Drive retention and sustainable long-term growth across the book of business.
• Plan and manage renewal activity and price adjustments that result in meeting/exceeding account growth targets.
• Create compelling business proposals and negotiate commercial terms.
• Collaborate with Marketing team and Customer Success on targeted ABM and user outreach campaigns.
• Document client engagement activity and proactively manage your renewal pipeline in Salesforce.com.

Industry Insights and Awareness:

• Stay abreast of media industry developments and our product enhancements to connect value propositions to your clients.
• Share industry learnings with the broader commercial team.

Requirements

• Experience working with SMB clients.
• Proven track record of managing and growing a book of business.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders across SMB organizations.
• Ability to work collaboratively across teams, including Sales, Customer Success, Finance, and Product, to deliver a seamless client experience.
• Comfortable with a fast-paced environment and adaptable to changing priorities.

Benefits

In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Flexible PTO
• Commuter Benefits
• Gym Discounts
• Summer Fridays

At MediaRadar, employees are encouraged to work hard, have fun and develop strong relationships with their peers. We are committed to creating a diverse, inclusive, and welcoming environment for all employees, living our core values every day. Our inclusive culture promotes respect, equality, and opportunity at every level, reflecting our value of being Teammates and working together harmoniously. We Listen to the diverse voices within our team, fostering curiosity and an environment where everyone's opinions matter. We are proud to be an equal opportunity employer.

This is a full-time exempt role with a base salary range of $80,000-$100,000, plus benefits. A final compensation offer will ultimately be based on the candidate's location, skill level and experience, and the Company's pay equity.