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Job Title:
Instructional Design Lead

Job Description
We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions-Deliver outcomes unimagined-Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
The Instructional Design Lead is responsible for leading and developing an Instructional Design team, including management-level staff, for a specific vertical or portfolio to achieve high-quality solutions across curriculum development projects. This position executes the strategy, design and development of new programs and maintains the competitiveness of existing programs designed to develop, motivate, and retain Concentrix staff.

We are seeking a proactive and experienced Instructional Design Lead to join our team, overseeing a large-scale content supply chain operation for a major brand. This leader should have 7-10 years of experience designing, developing, and implementing instructional materials and courses. The ideal candidate will have extensive expertise in instructional design theories and practices, along with leadership capabilities to manage a team of junior Instructional Designers. This role requires a strategic thinker with a passion for creating engaging and impactful learning experiences.

Responsibilities:

• Leadership: Lead and mentor a team of multiple junior Instructional Designers, providing guidance, feedback, and professional development opportunities.
• Instructional Design: Develop comprehensive instructional design plans and course materials, including e-learning modules, instructor-led training, and blended learning programs.
• Needs Assessment: Conduct thorough needs analysis to identify training requirements and gaps within the organization.
• Content Development: Design and produce engaging instructional content, including multimedia elements such as videos, animations, graphics, and interactive activities.
• Learning Management Systems (LMS): Manage and maintain course content on various LMS platforms, ensuring accessibility and usability.
• Collaboration: Work closely with subject matter experts (SMEs), stakeholders, and contact center team members to gather content and ensure accuracy and relevancy.
• Evaluation: Develop and implement evaluation strategies to measure the effectiveness of training programs and materials.
• Continuous Improvement: Stay updated with the latest trends and best practices in instructional design and educational technology and apply them to enhance learning experiences.
• Project Management: Manage instructional design projects from inception to completion, ensuring timely delivery and adherence to quality standards.
• Strategic Planning: Contribute to the strategic planning of the instructional design department, aligning initiatives with organizational goals.
• Continuous Improvement: Stay updated with the latest trends and best practices in instructional design and educational technology and apply them to enhance learning experiences.

Required skills:

• Excellent English skills (verbal & writing).
• 7-10 years of Instructional Design project experience, with a proven track record of developing and delivering successful training programs.
• Bachelor's Degree in Instructional Design, Education Technology or related field.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Demonstrated leadership skills with the ability to mentor and develop junior team members.
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Must be a strategic thinker able to contribute to and align with organizational strategic goals.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement.
• Ability to create visually appealing and engaging learning materials.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work collaboratively in a team environment.
• Proficient in content development tools (ex: Articulate 360 and Rise).
• Basic proficiency in photo and audio editing software (ex: Photoshop, Illustrator, MS Paint, Adobe Audition and Audacity).
• Advanced Microsoft Office skills.

#ConcentrixCatalyst

Location:
USA, IA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here .