Job Summary

Job Description

What is the Opportunity?

The Lead, Digital Product Owner at RBC Insurance plays a pivotal role for the organization as we redefine our digital product experience and emerge as an organization on the forefront of innovation and human-centered design. The Product Owner is responsible for leading and/or supporting multiple agile teams to develop and deliver exceptional digital user experiences aimed at re-imagining our cross-channel Sales and Distribution (S&D) experience.

What will you do?

Develop, design and refine a comprehensive and industry leading digital product experience for all our pre-sales, sales and service needs, ensuring alignment with our business goals and user needs.

Own the responsibility for building and re-imagining the right S&D products/experience with the goal of increasing adoption, driving engagement and to be the voice of the end-user to the teams.

Collaborate and liase with key business partners and stakeholders in Sales, Marketing, Operations, Finance, etc., to develop business cases and OKRs.

Drive the planning of the product backlog on an agile release train or the release backlog for a group of autonomous/dependent teams for S&D and other journeys that you represent.

Create/maintain and oversee program backlog and associated release roadmap(s) while articulating how features/functionality are intended to be implemented, alignment to OKRs and associated benefits/business growth (revenue, profitability targets, etc.).

Identify opportunities for improvement/innovation and differentiation in our digital product design.

Refine and prioritize the Program/Feature backlog, including non-functional requirements, on a regular basis in collaboration with the product owners such that it mitigates operational/technical/financial risk, accelerates team learning, achieves expected outcomes and optimizes the value of the work performed.

Assist with evaluating business value achieved versus planned for the product to communicate to leadership & stakeholders.

Assist with the decision-making that sets the architectural direction/chooses the agreed technology infrastructure that will host the new business functionality for products and product platforms.

Work with the change management team to co-lead the efforts to ensure adoption and buy-in for new product rollouts.

What will you need to succeed?

Must-Have

3+ years of experience as a Product Owner working in an agile environment representing the voice of the customer and building the right products.

5+ years of relevant progressive business experience, preferably within the financial industry/sales & distribution.

2+ years of working on highly complex initiatives.

3+ years of working knowledge of Salesforce Financial Services Cloud CRM technology.

Strong communication and thought leadership skills, with the ability to influence and inspire cross-functional teams.

Experience with the Scaled Agile Framework (SAFe).

Certified Scrum Product Owner (CSPO).

Nice to Have

Expertise in human-centered design methodologies, agile development and user research
Undergraduate Degree in Business, Information Technology, Computer Science, Engineering or equivalent experience. MA or MBA in related field preferred.

What's in it for you?

A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

Competitive pay and high-earning potential

All the tools, training, and team support you need to grow your business and career

Flexible work/life balance options

Sophisticated RBCI software tools to boost your productivity and grow your business

RBC Insurance is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values - including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives - so you can focus on what you can do best - putting clients first.

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management