Job Description

NetImpact Strategies is actively seeking a highly skilled and experienced Senior System Administrator to join our onsite, team in San Antonio, TX. As a System Administrator, you will be responsible for managing and maintaining server operating systems, ensuring the security, integrity, and availability of infrastructure platforms. If you have a strong background in system administration, excellent problem-solving skills, and the ability to work effectively in a team environment, we encourage you to apply for this position.

Responsibilities

• Manage and troubleshoot new or existing server operating systems for related infrastructure software and hardware.
• Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms.
• Execute capacity analysis, maintain the security posture of infrastructure systems, and monitor performance.
• Create standard operating procedures, maintenance guides, and knowledge base articles to ensure proper documentation for operational upkeep.
• Perform platform maintenance upgrades to ensure a proper security and operational posture.
• Assist architecture and engineering with evaluating, making recommendations, and testing infrastructure hardware and software products.
• Provide support for Virtual Machines (VM).
• Execute Security Technical Implementation Guide (STIG) compliance.
• Create, deploy, and report on Group Policy Objects (GPO).
• Upgrade/update server and workstation OS to the current version.
• Upgrade/update applications (e.g., Med365/M365, Adobe, Java) including testing and deploying new images and troubleshooting.
• Serve as problem management, providing workarounds and determining root cause analysis related to patching and vulnerability management.
• Provide support for management tools such as Microsoft Endpoint Configuration Manager.
• Provide support for system backup and restoration operations.
• Assist with developing, maintaining, and employing documented Standard Operational Procedures (SOPs) for backup, restoration, and system replication operations, ensuring they align with ITIL and industry best practices.
• Implement processes to support and assist in ensuring system and infrastructure backups are completed as scheduled.
• Follow Enterprise directives to periodically test backup and restore operations where applicable.
• Aid in documenting all backup and restoration operations in logs for auditing purposes.
• Assist and make recommendations to improve processes, tools, and/or procedures for backup efficiency and reliability.
• Coordinate to resolve any backup/restore process issues.
• Ensure all backups and removable media are encrypted according to Federal Information Processing Standards (FIPS) or other DoD/Federal requirements. Properly label and store backups and removable media in fire-resistant vaults for operational (on-site) and historical (off-site) storage according to policy.
• Configure, maintain, and update Avaya Application Server (Red Hat Linux OS).
• Perform technical duties related to VOIP, IX Messaging, ACD, and custom Call Center applications, including performing or assigning adds, moves, and changes related to endpoints.
• Provide knowledge and expertise in Red Hat Linux OS.
• Monitor daily performance alarms, errors, and outage trends.
• Review product delivery, verify hand receipts/ownership responsibilities, and ensure diagrams, sustainment, and operational documentation are available to support staff.
• Track pertinent system information, architecture, and performance metrics.
• Submit circuit requests, and perform all circuit sustainment actions (e.g., Toll-Free Number, and DSN activities).
• Define and create Avaya system permissions and skill level access.
• Update and document VOIP system structure, VLAN Configuration, File Server settings, Avaya Ports, Protocols, and Services Management.
• Maintain credentials to access hosted environments.
• Participate in project, leadership, and other telecommunication-related meetings.

Qualifications

Required

• One or more of the following certifications (IAT II):
  • CCNA-Security
  • CySA+ **
  • GICSP
  • GSEC
  • Security+ CE
  • CND
  • SSCP
• Six (6) years of progressive experience demonstrating the required proficiency.
• Bachelor's degree and/or equivalency.
• Proven expertise in system administration, including server operating systems management and troubleshooting.
• Strong analytical and critical thinking skills, with the ability to address unique and complex challenges.
• Leadership Experience: Demonstrated ability to lead teams and coordinate project activities.
• Excellent communication skills, both written and verbal, with the ability to convey complex technical concepts to stakeholders.
• Proficiency in requirements documentation and business process modeling.
• Strong data analysis skills and the ability to extract insights from data.
• Familiarity with industry-standard system administration tools and methodologies.
• Detail-oriented with a commitment to accuracy and quality.
• Public Trust or Secret Clearance Eligible

Preferred

• Federal Consulting Industry Experience Preferred
• Current or past DHA support experience preferred
• Experience with portfolio acquisition and contracts management desirable.

#LI-Onsite

About Us

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact [redacted].

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").