Are you ready to make your mark in a dynamic and innovative environment? At Brook & Whittle, we're not just about labels; we're about creating sustainable solutions that make a difference. Nestled in the heart of New Albany, our team thrives on creativity, collaboration, and a commitment to excellence. Whether you're a seasoned professional or just starting your career journey, there's a place for you here. Discover your potential, contribute to meaningful projects, and be part of a community that values both its people and the planet. Let's shape the future of packaging together!

The Director of Call Center (Outbound Sales) will lead and manage the day-to-day operations of the outbound call center team, ensuring high performance in sales, customer engagement, and team efficiency. This role focuses on driving revenue growth by developing effective sales strategies, optimizing operational processes, and leading a team to meet and exceed sales goals. The Director will collaborate with cross-functional teams, including Marketing, Operations, and Customer Service, to align outbound sales efforts with company objectives.

Primary Duties and Responsibilities :

• Develop and implement strategies for the outbound call center to meet and exceed sales targets.
• Lead and inspire a team of call center sales agents, fostering a high-performance and results-oriented culture.
• Monitor daily, weekly, and monthly performance metrics (e.g., conversion rates, call volumes, and revenue).
• Analyze sales trends and identify opportunities for growth and improvement.
• Implement incentive programs to motivate the sales team and drive consistent performance.
• Oversee call center operations to ensure efficiency and effectiveness in outbound call strategies.
• Develop and implement best practices for lead management, sales pitches, and customer engagement.
• Ensure all processes comply with industry regulations and company policies.
• Recruit, train, and mentor the call center team and develop personnel for future leadership opportunities as the department expands.
• Identify skill gaps and provide development opportunities for team members to improve their performance and career progression.
• Foster a positive work environment that encourages teamwork, innovation, and professional growth.
• Work closely with Marketing, Estimation and Operations teams to ensure alignment on sales campaigns and lead generation strategies.
• Collaborate with the Customer Service team to ensure seamless transitions between sales and post-sales support.
• Provide regular updates to senior management on performance metrics, challenges, and growth opportunities.
• Manage the call center's budget, ensuring effective resource allocation to achieve business objectives.
• Recommend and implement technology solutions to improve operational efficiency and customer experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or related field preferred, but not required.
• Minimum of 8-10 years of experience in outbound call center sales, with at least 5 years in a leadership role.
• Proven track record of meeting or exceeding sales targets in a high-volume call center environment.
• Strong leadership and people management skills, with experience building and leading large teams.
• Excellent communication, negotiation, and decision-making abilities.
• Proficiency with CRM systems and call center software.
• Ability to analyze data and translate insights into actionable strategies.
• Experience working in or with manufacturing or related industries is highly desirable.

Key Competencies:

• Results-driven and goal-oriented.
• Strong analytical and problem-solving skills.
• Excellent leadership and team-building capabilities.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to manage multiple priorities and thrive in a fast-paced environment.

Physical Requirements & Environmental Conditions

• Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.

Company Paid Benefits:
• MDLive - Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Company Offered Benefits:
• Dental*
• Vision*
• 401(k) - first of the month after 90 days of employment - auto-enroll at 3%
• Short term disability*
• Voluntary life insurance*
• Flexible spending account - health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:
• Medical*

* Benefit will be available on the 1st of the month after 60 days of employment

** Benefit will be available after 90 days of employment

AAP/EEO Statement

Brook + Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook + Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook + Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook + Whittle LTD's employees to perform their job duties may result in discipline up to and including discharge.

About Us

Brook + Whittle is a leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves and flexible packaging, with a focus on sustainable solutions, complex decoration, and digital printing. With a heritage rooted in product development and comprehensive in-house manufacturing, the company draws on its wide variety of specialized printing expertise, including flexographic, rotogravure, and digital. Brook + Whittle operates nine production facilities across the US. To learn more about Brook + Whittle, visit www.brookandwhittle.co

Our Culture

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We welcome you to consider being a part of this great team.

We're passionate about leaving the planet better than we found it. But we can't do it alone. We need trailblazers, independent and outside-the-box thinkers. People who are eager to learn, eager to succeed and have a passion for working as a team to solve technical and creative challenges.

At Brook + Whittle, we have the opportunity to do impactful work each and every day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance

Must be eligible to work in the United States without restriction.