Customer Service Specialist Days: Thurs-Monday 8:00am-4:00pm (events and holidays as needed)
Responsibilities:
- Front desk supervisor responsible for front desk operations
- Welcome customers and guests in a warm and friendly manner
- Checks in guests for tours
- Handles customer inquiries and complaints with professionalism and patience, resolving customer issues quickly and efficiently
- Provides guest service, guidance, and leadership to ensure consistent customer service is provided
- Answering emails and respond to questions
- Knows essential aspects of business operations
- Picks up mail and distributes appropriately
- Monitors lobby traffic and work area and customer flow
- Responds to customer inquiries and requests in a timely, friendly, and efficient manner
- Facilitates correspondence with customers
- Resolves customer complaints
- Escalating queries and concerns when necessary
- Working directly with Customer Relations team
- Working with other departments to find appropriate solutions
- Assists the Administrative team and special projects
Skills
- Uses conflict resolution to diffuse disgruntled customers
- Building positive rapport with customers
- Interpersonal and customer service skills to ensure positive interactions with customers
- Multitasking and organizational skills to work on multiple issues at one time
- Active listening and communication skills to handle patrons who may be upset
- Time-management skills to respond to customer emails and calls promptly
- Teamwork skills to collaborate with representatives and coworkers in other departments
- Ability to remain upright and stationary for long periods during a shift
- Technical skills for customer records management and database
- Proficiency in Microsoft Office Suite