Qualifications:High School Diploma requiredMedical Assistant Diploma, or RMA Certification required1 to 2 years experience preferredExcellent written and verbal communication skillsComputer proficiency with EMRsMeet the expectations of our internal and external customer service standardsAbility to perform tasks independently with the direction of their managersKey Responsibilities:To provide excellent customer service to all patients, visitor and coworkersPrepare all patient charts in Athena for visit by ensuring that all intake paperwork is completedRetrieves patient's digital images from Medview system on exam room monitors during clinic for physician reviewEscorts the patients into the exam rooms and completes patient intake documentation per clinic protocolPrepares patient for visit with provider by removing sutures, staples, dressings, etc, having patient change as necessary, positioning patient for exam or procedure and completing any necessary consentsAssists the physician during visit with injections or office proceduresApplies and removes casts/splints and DME that is in stock as ordered by the providerProvides patients with information and education on the proper use and care of casts and DMECompletes documentation in EMR for casting or DME as necessaryPrepares prescriptions, excuse notes, referrals and patient education materialsEnsures that the patient understands the physician's instructions for sample medications and follow-up careEnsures all DCW25 work comp status forms are completed, a copy is provided to the patient and originals are returned to front desk staff for submission to WC departmentBreakdown of patient charts with appropriate disposal of PHI, completion and scanning of patient forms, records, etc.Cleans and maintains zone, exam rooms and cast room, ensuring red bags and sharps boxes are replaced if applicable, ensuring all treatment surfaces are wiped down with antimicrobial solution after each patient and at end of shiftRe-stocks all exam rooms and MA station for the next day clinicEnsures the safety and security of all PHI in accordance with state and federal HIPPA regulationsTakes/returns phone calls from patients or from other departments, clinics or outside facilities regarding UC patientsAssists in addressing and resolving items in Urgent Care staff in box within EMRAll other duties as assigned