Customer Service Advisor

**Truck Country**

1 Positions

ID: 54779

Posted On 10/23/2024

**Job Overview**

**CUSTOMER SERVICE ADVISOR**

**Job Overview:**

+ Answer phones

+ Speak with customers with updating on current repairs, scheduling, etc.

+ Speak with technicians regarding repairs

+ Monitoring repair orders

+ Excellent Customer Service

+ Self-starter

+ Mid shift hours 11:00 AM--8:00 PM could lead to 1st shift

**Duties and Responsibilities:**

+ Follow processes set forth to allow for efficient work

+ Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base

+ Take notes & enter digitally

+ Keep up with schedules & relay info pertaining to said schedules

+ Duty & responsibility to want to learn this industry to better serve our clientele

**Skills and Qualifications:**

+ Phone skills

+ Computer skills

+ Organizational skills

+ Good communication skills

+ Ability to work alone & as a team

+ Problem solving skills

+ Intelligently & calmly maneuver a fast-paced environment

+ Ability to follow up & follow through with tasks

+ Multi-task

+ Multi-lingual is a plus, but not required

+ Previous auto or truck service experience preferred

**Pay and Benefits:**

+ Paid Time off 80 Hours in the first year

+ Medical, Dental, Vision, Short and Long-Term Disability Insurance

+ 401K with Employer match

+ $50,000 company paid Life Insurance Policy

+ Uniforms provided, cleaned & repaired at no charge

+ Work Boot allowance

+ Safety glasses allowance

+ Friendly team-oriented work environment

+ Paid training

_Truck Country / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options._

_Truck Country / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family._

_Affirmative Action/Equal Opportunity Employer Qualified women, minorities and people with disabilities encouraged to apply._

If any questions please call 1-800-251-9569, then option#2 for the recruiting department.

Primary Contact

1723732040592

Kassie Hamilton

,

Phone

Phone

Phone

Fax

Email

True

False

False

**Job Details**

Categories

Customer Service

Maintenance/Repair

Location

Dubuque, IA

Shift

Flexible

Job Type

Employee

Full/Part

Full Time

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Sick Leave

PTO (Paid Time Off)

Paid Holidays

Tuition Reimbursement

**Qualifications**

Education

High School/GED

Experience

1-2 Years

Company ID

1296

Job REQ #

# Positions

1

Start Date

20241023

End Date

20241130

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Truck Country

**About the Company**

Founded in 1958, Truck Country, Inc. is one of the largest and most dynamic full-service truck dealerships in the U.S. With our corporate office located in Dubuque, Truck Country employs a combined 1200 employees in 25 dealerships located throughout Iowa and Wisconsin, Indiana, Ohio, and Illinoois. Truck Country of Dubuque is a full service Freightliner and Western Star dealership offering a extensive parts department, service department, as well as a complete line of new and used trucks. Truck Country and Freightliner, Americas #1 selling truck, are dynamic and thriving organizations that are committed to providing superior service to our customers, and that starts with having dedicated and well trained employees. If you are looking for a fast-paced, rewarding and exciting career in the truck dealership industry complete an online application now, or for more information visit our website at