You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location : Hybrid
The Access Request team’s focus is to ensure that Sun Life Group Disability responds appropriately to all Access to Personal Information Requests within legislated standards with an end-to-end review and preparation of requested content to a high level of accuracy and completeness.
As the Access Request Analyst, you will manage and support the team in completing all work within assigned service levels, identify process opportunities, and provide direct customer service to various stakeholders, including complex work for our litigation and privacy teams.
What will you do?
Act as a business consultant for the Access Request team in support of key initiatives within Group Disability
Monitor daily service levels and complete workflow assignments
Perform monthly reporting and KPI tracking for the Access Request team. Monitor leading indicators to help drive workload management in a proactive and predictive manner.
Partner with Legal and Privacy stakeholders on process improvements
Support the team in escalated cases requiring special handling
Manage various controls used within Group Disability to ensure compliance and mitigate risks (i.e. Privacy Breaches)
Assist the team in change management (i.e. when legislative changes are required)
What do you need to succeed?
Experience in Group Disability, Compliance, Risk, Legal, and/or Medical Record Management.
Strong technical knowledge and ability to learn systems quickly (Adobe Acrobat DC, Word, SharePoint)
Ability to apply critical thinking skills to processes, escalations, and issue resolution
Ability to work independently and highlight solutions and recommendations to leadership
Project management skills and experience with exposure to end-to-end process analysis
Strong research, analytical, and problem-solving skills
Comfort in working with all levels of management
Strong verbal and written communication skills
As this position is posted in several locations, bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
What’s in it for you?
Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more.
We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work!
Flexible Benefits from the day you join to meet the needs of you and your family
Stock Ownership Program gives you the chance to invest in Sun Life and get a company match
Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
Salary Range:
56,000 - 93,000
Job Category:
Business Analysis - Process
Posting End Date:
22/11/2024
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
At Sun Life, we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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