Lieu de travail : Geraldton, Ontario, Canada
Horaire : 37.5
Secteur d’activité : Services bancaires personnels et commerciaux
Détails de la rémunération : N/A - N/A CAD
La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD.
Description du poste :
KEY ACCOUNTABILITIES CUSTOMER Manage the service and advice team promoting a positive customer and colleague experience
Lead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience
Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines
Actively promote the Banks's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.
Contribute to the execution and achievement of the team and the branch's service customer experience targets
Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance
Ensure overall colleague scheduling is optimal to meet customer demands
Include coaching and developing managers to achieve branch results
Ownership/oversight of complex daily branch administrative duties
SHAREHOLDER Communicate national, regional and/or district strategies to the team
Lead the development and implementation of service and advice strategies to achieve business objectives
Plan and execute business development activities
Manage overall budget, revenue and expenditures
Coach and develop colleagues to proactively identify customer product and services needs
Identify and develop relationships with existing customers and external referral sources
Achieve business objective for Operational Excellence
Ensure necessary due diligence to support the accuracy of all customer transactions
EMPLOYEE / TEAM Responsible for management of the overall team providing both leadership and guidance
Set targets and objectives for the team
Grow team expertise to align with business/enterprise demand and direction
Lead a high performing team; provide on-going feedback and performance reviews
Ensure colleagues are in compliance with all human resources policies
BREADTH & DEPTH Manage a small sized branch / team
Oversees and lead a small and/or complex branch
Expert knowledge of the business
Requires expert process management knowledge
EXPERIENCE & EDUCATION Undergraduate degree and/or
4+ years of relevant experience
Branch Compliance Officer (BCO) course
IFIC or CSC
À propos de nous : La TD est un chef de file mondial dans le secteur des institutions financières. Nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises.
Renseignements supplémentaires : Nous sommes ravis que vous envisagiez une carrière à la TD.
Mesures d’adaptation : L’accessibilité est importante pour nous.
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