Position Summary:
Assist customers and sales professionals in all aspects of the customer service process.
Responsibilities Include:

• Answers phones and emails for customer inquiries.
• Assist customers and sales in entering and editing sales orders daily.
• Proficient use of Outlook.
• Pleasant voice demeanor.
• Good grammar and typing 40 wpm.
• Effective time management.
• Assist customers with product information.
• Review and research account and sales order information regarding deliveries, stock, credit, and pricing.
• Good negotiation skills
• Ability to work with internal business teams to meet the customer demand and ensure a good customer experience.
• Coordinate with sales representatives and merchandise mode of deliveries.
• Quote prices.
• Accurately provide inventory updates, inquiries and orders.
• Prepare special order requests for sales representatives.
• Administrative work as needed, such as but not limited to obtaining invoice copies, proof of delivery and purchase order confirmations.
• Assist warehouse with customer contacts on delivery changes, updates or cancelations.
• Other duties as assigned.

Ideal Candidate will have:

• High school diploma required; Associates Degree preferred.
• Six months to one (1) year of experience in a customer service environment preferred.
• Ability to communicate effectively with sales professionals, customers, team members and management required.
• Must be detailed oriented and well organized.

Abilities Required:
Must possess good organizational skills and superb verbal and written communication and problem-solving skills. Able to cope in a stressful and fast-paced environment. Detailed oriented, trustworthy, honest and respects confidentially. Sitting for prolonged periods of time, standing, walking, speaking, seeing, hearing, bending, and reaching.
This position offers a competitive starting salary and comprehensive benefits program.