Title: Call Centre Representative - Remote
Duration: 12 months contract
Payrate: $13.50/hr on W2
Job Description:
•Making outbound phone calls to our members and prescribers
•Utilizing multiple software systems to complete Medicare Enrolment case reviews
•Meeting or exceeding government mandated timelines
•Complying with turnaround time, productivity and quality standards
•Conveying resolution to beneficiary or provider via direct communication and professional correspondence
•Acquiring and maintaining basic knowledge of relevant and changing Med D guidance
Skillset required:
Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password thing of this nature which may be routine for a regular computer user.
Required Qualifications:
•Ability to effectively communicate with members and prescribers while managing multiple software systems
•Accountable and results driven
•Critical thinker/problem solver
•Receptive to constructive feedback and flexible in adapting to change
•Ability to effectively plan, prioritize, and organize time and workload
•Proficient in navigation of multiple computer applications
•Proficient use of keyboard, mouse and ability to navigate 2 workstation monitors
•Ability to type more than 30 WPM
Preferred Qualifications:
•At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service
•Six months of PBM/pharmaceutical related work strongly desired
Education:
•High School Diploma or GED required
•Bachelor's degree in related field or equivalent work experience preferred
Indotronix is an Equal Opportunity Employer