Job Title: Customer Service Representative - Onsite
Location: 133 Portland St, Boston, MA 02114
Duration: 6+ months
Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English)
Job Descripiton:
Interact face to face live with walk in clients
Research and resolve member questions and issues using multiple online tools and systems
Track and monitor the status for open request using multiple online tools and systems
Document all work including completed tasks and notes in an online CRM tool
Review and analyze member paperwork, forms, and activity within multiple online tools and systems
Conduct outreach via phone and online to members to gather additional information or provide issue resolution status
Collaborate with internal teams to research and resolve issues for members
Collaborate with external third-party teams to resolve issues for members
Answer member questions as needed
Hours : 8:00am to 5:00pm
Indotronix is an Equal Opportunity Employer