Call Center Customer Service Agent Department: Initial Communications
Employment Type: Full Time
Location: Dallas, TX
Compensation: $18.50 - $28.00 / hour
Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our clients succeed.
Job Description: As a Call Center Customer Service Agent at Initial Communications, you will serve as the first point of contact for customers, handling inquiries, providing solutions, and resolving issues. Your role will involve delivering exceptional customer service and ensuring that every customer interaction is handled professionally and efficiently.
Salary range: $18.50 - $28.00 per hour
Job : Full time
On site job
Key Responsibilities - Customer Support: Handle inbound calls, providing information about products, services, and promotions. Address customer inquiries and resolve issues promptly.
- Problem Resolution: Assist customers in troubleshooting and resolving complaints or concerns in a courteous and effective manner. Escalate complex issues when necessary.
- Product/Service Knowledge: Maintain a thorough understanding of the company's offerings to provide accurate information and recommendations to customers.
- Data Entry: Accurately log customer information and interaction details in the company's CRM system.
- Follow-up: Make outbound calls to follow up on customer inquiries or issues, ensuring that they are satisfied with the resolution provided.
- Team Collaboration: Work closely with other departments, including sales, marketing, and technical support, to ensure customer needs are met efficiently.
Skills, Knowledge and Expertise - High school diploma or equivalent; additional training or certifications in customer service is a plus.
- Previous experience in a call center or customer service environment is preferred.
- Strong communication skills, both verbal and written, with a customer-focused approach.
- Proficiency in using CRM systems and basic computer applications.
- Excellent problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
Benefits - Health insurance coverage
- Retirement savings plan (401k)
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Join our team and be part of a collaborative and innovative work environment where your creativity and expertise are valued and rewarded.