One of the largest ecommerce tech companies in Tempe, AZ is looking for Dispatching representatives!
Drivers and carriers submit a request through a phone app to request a call back due to an assortment of disruptions from the time of picking up a load. The disruptions can be anything after the driver or carrier accept a load.
•Each team member takes Work Item Management (WIM) number from a queue, it was similar to a ticketing system for a help desk
•The goal for each WIM is a total of 6 minutes from when they accept it to when they enter the closing details
•The drivers or carriers use a phone application to request that the C2C team member calls them - they are able to look at what has been entered for the WIMby the carrier, driver and any other teams
•On average half the calls are with drivers and the other half are with carriers
•There is no script for the C2C team so after training the team member is able to establish their own flow
•There are only a handful of calls that the drivers or carriers are upset each day, Normally 2-5 calls a shift (important to share with candidates that not every person they speak with is upset)
Must Have:

• A 2 years work experience or 4 years work experience in the logistics/transportation industry
• Entry level knowledge of MS Excel based tools, familiarity with Excel spreadsheets, and ability to navigate and interpret data

Preferred to have:

• High volume call center experience
• Problem solving
• Tech Savvy

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email for other accommodation options.