SUMMARY The Maintenance Technician is expected to perform routine maintenance and repair for guest rooms and all area of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service - Maintains guest service as the driving philosophy of the operation.
- Personally, demonstrates a commitment to guest service in responding promptly to guests' needs.
- Committed to making every guest is satisfied.
- Meets or exceeds guest satisfaction measures.
- Ensures hotel standards and services contribute to the delivery of consistent guest service.
- Implements and practices guest service initiatives and performs to Company Standards
Engineer Duties - Make basic repairs to air conditioners, change filters, clean coils, replace blower motors, etc.
- Repair/replace tile, grouting, and caulking.
- Perform basic furniture repairs and hang pictures.
- Maintain pool, clean vacuum, adjust chemical levels, change pool valves, and replace filters.
- Maintain records of pool chemical balance.
- Perform maintenance and repair work on the interior and exterior of buildings.
- Report emergencies or threats to the security of guests, employees or hotel assets.
- Report any hazardous situations, malfunctioning to external signs or unlit areas.
- Replace lavatories and toilets.
- Replace parts/supplied and authorize the purchase of new parts and supplies.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and take action.
- Assist the Management staff in adhering to Loss Prevention guidelines.
- Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system.
- Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Company Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
- Ensuring that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.
- Inspect work assignments to ensure that work is completed in a timely manner and within specifications.
- Manage various maintenance and repair projects to ensure timely completion within budget and specifications.
- Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning ventilation, and water treatment systems.
- Schedule and oversee preventive maintenance as outlined in the Preventative Maintenance Program.
- Follow and enforce procedures that ensure the security of inventory.
- Ensure that equipment is prepared and operational for the following day's work.
- Assist in education/training employees on current safety issues to ensure compliance with all federal, state and local laws and safety regulations.
- Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May serve as Manager of Duty as required and be available to assist after regularly scheduled work hours when maintenance issues arise.
- Other duties as required and assigned by management.