TITLE: Lead Driver
DEPARTMENT: Distribution
REPORTS TO: Director, Distribution
LOCATION: San Francisco/Oakland
BENEFITS: Yes
STATUS: Union, Full-Time, Non-Exempt
CLASSIFICATION: Operatives
SUPERVISES: Occasional Light Driver/Delivery Volunteer
POSITION SUMMARY:
Project Open Hand distributes more than 2,000 meals each day to its community of sick and elderly client and the Distribution department is the frontline of the organization. As our Lead Driver you will take a leadership role in a team of hard-working Delivery Drivers by maintaining agency vehicles, organizing meals and supplies for delivery and assisting the Dispatcher and Manager in maintaining effective departmental processes.
This position is ideal for an organized, level headed driver with a thorough knowledge of the city interested in gaining leadership experience within our diverse community of staff, clients and volunteers.
QUALIFICATIONS REQUIRED:

• Two years' experience driving large delivery vehicles in San Francisco
• Leadership experience and the ability to work unsupervised
• Valid California driver's license and excellent driving record
• Schedule flexibility and ability to work nights, holidays and weekends when necessary
• Strong verbal and written proficiency with the English language to facilitate communication
• Excellent professional references

QUALIFICATIONS DESIRED:

• Fleet maintenance/management experience
• Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Support Dispatcher in training and supervision of Delivery Drivers
• Organize senior site meals and supplies for delivery

• Refuel and transport offsite delivery vehicles
• Assist Dispatcher and Director of Distribution in maintaining department policies and procedures
• Inform Director of Distribution about vehicle condition and possible service/repair needs
• Load and unload POH delivery vehicles
• Drive POH vehicles to ensure timely delivery of meals to clients and senior sites
• Prepare route sheets, dispatch, and engage with delivery volunteers as needed
• Facilitate communication between clients, Dispatcher and Client Services
• Provide Client Services with status updates on POH clients
• Perform daily inspection and maintenance of delivery vehicles
• Transport agency supplies and equipment as needed
• Assist other departments and participate in agency-wide events as needed
• Other duties as assigned

POH COMPETENCIES:

• A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues
• Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations

• Ethical: Honest, accountable, maintains confidentiality
• Well organized: Information organized and accessible, maintains efficient work space, manages time well
• Motivated: Looks for opportunities to increase knowledge, works to increase responsibility, strives to achieve personal goals
• Flexible and available: Must be flexible to work nights, weekends or holidays to meet demands
• Knowledgeable: Understands facets of job, keeps job knowledge current

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, incumbent is required to move; walk; walk multiple flights of stairs; sit; drive; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee will must bend, stoop and lift and/or move up to 50 pounds unassisted on a regular basis. Employee will be asked to move fully loaded meal containers from floor to vehicle and vice versa on a regular basis. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment will consistently vary from moderate to loud. The work environment will be ever-changing with volunteers and staff members all sharing limited space and working together in the Distribution area. The work environment will vary every day from headquarters at 730 Polk St., to driving routes and delivering to private residences.
Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:
• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (13 per year), generous vacation and sick leave, and complimentary lunch