Job SummarynnFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.nnResponsibilitiesnnQUALIFICATIONS:nnHigh School diploma or equivalent required; College course work in related field helpful.nnExperience in a hotel or a related field preferred.nnPossess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.nnDemonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.nnMust be able to convey information and ideas clearly.nnMust be able to evaluate and select among alternative courses of action quickly and accurately.nnMust work well in stressful high pressure situations.nnMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.nnMust be effective at listening to understanding and clarifying the issues raised by co-workers and guests.nnMust be able to work with and understand financial information and data and basic arithmetic functions.nnAbility to perform numerical operations using basic counting adding subtracting multiplying and dividingnnAbility to read comprehend and write simple instructions and/or short correspondence and memosnnAbility to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situationsnnAn operational knowledge of Microsoft Office suitennMust be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidaysnnHolds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)nnAbility to participate in the creation of an enjoyable work environmentnnRESPONSIBILITIES:nn+ + Approach all encounters with guests and associates in a friendly service oriented manner.nnMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).nnMaintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.nnComply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.nnGreet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.nnMaintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.nnHandle requests for information mail and messages in an efficient and courteous manner.nnAnswer guest inquires about hotel service facilities and hours of operation.nnAnswer inquiries from guests regarding restaurants transportation entertainment etc.nnEstablish and maintain good communications and team work with fellow associates and other departments within the hotel.nnBe aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.nnObtain all necessary information when taking room reservations and follow rate quoting scenario.nnBe familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.nnHave knowledge of and assist in emergency procedures as required.nnHandle check-ins and check-outs in a friendly efficient and courteous manner.nnFully comprehend and be able to operate all relevant aspects of the Front Desk computer system.nnEnsure logging and delivery of packages mail and messages as needed to guests and meeting rooms.nnUse proper two-way radio etiquette at all times when communicating with other associates.nnAs needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team membersnnMaintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.nnPerform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and groundsnnAccess to back of house areas of the hotel and sensitive informationnnDemonstrated ability to handle cash prepare and deposit cash drops secure and balance banknnInteract and occasionally have unsupervised contact with guests and/or colleaguesnnAccess and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinetsnnDrive safely on behalf of the company for business reasonsnnMaintain a high level of trust and responsibilitynnRepresent the company with certain level of reputation and good character as well as exercise sound judgementnnProperty DetailsnnConveniently located just off of I-680, the Holiday Inn Express® Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility.nnIn Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services.nnWhile guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!nnCompany OverviewnnAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.nnBenefitsnnAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:nnNow offeringDaily Pay! Ask your Recruiter for more detailsnnMedical, Dental, and Vision CoveragennShort-Term and Long-Term Disability IncomennTerm Life and AD&D InsurancennPaid Time OffnnEmployee Assistance Programnn401k Retirement PlannnCompensation MinnnUSD $16.00/Hr.nnCompensation MidnnUSD $17.93/Hr.nnCompensation MaxnnUSD $21.52/Hr.nnApply for this position ( help finding the right job?nnWe can recommend jobs specifically for you!nnEEO StatementnnAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.nnThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nnPropertyHoliday Inn Express Walnut CrnnPosted Date1 day ago(11/6/2024 7:26 PM)nnID2024-358956nnLocationUS-CA-Walnut CreeknnCategoryFront Office/Guest ServicesnnTypeRegularnnStatusFull-TimennCompany : NameAimbridge Hospitality