POSITION SUMMARY:
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To be fully engaged in providing Quality/No Harm, Customer Experience and Stewardship by: performing designated ADL and HHA skills as assigned by, and under the supervision of an RN.
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PRIMARY ACCOUNTABILITIES:
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Quality/No Harm
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n- Performs HHA skills as taught/directed by the RN Supervisor.
n- Report changes in patient/family behavior or patient condition to Supervisor as soon as possible.
n- Maintains regular work attendance as scheduled.
n- Utilizes current blood/body substance and infection control policies and guidelines.
n- Attend or participate in required in-services or online E-Learning.
n- Never accepts gifts or money from patients or patient's family members.
n- Maintain current American Heart Association CPR card.
n- May not leave the patient's home without permission and may not leave an around the clock case until relief arrives.
n- Assist the patient with personal care activities following the plan of care established by the Clinical Operations Supervisor.
n- Maintain required components of personnel record which are to be updated annually or as required.
n- May not use cell phone for personal calls while in the patient's home.
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Customer Experience
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n- Contributes to effective consumer relations by assisting patients, families, coworkers and other health care members to resolve expressed concerns by demonstrating a positive and helpful attitude.
n- Respects and follows the 9 commitments when dealing with patients, co-workers, and supervisors.
n- All scheduling must be done through the office, not with the patient or patient's family.
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Stewardship
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n- Maintain accurate, legible documentation of patient care provided by following direction in the Home Health Aide Assignment Sheet.
n- Turn in payroll documents by designated deadlines.
n- Other duties as assigned.
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