Job Description SummarynnThe Lead Warranty Manager will work in a dynamic team supporting warranty and concession claims for customers across GE’s commercial engine portfolio. This role encompasses direct customer engagement, execution of contracts on behalf of the company, profit recovery objectives tied to partner obligations, and the use of creative license to optimize business processes. Close partnership with Customer Service team, Fleet Program team, Product Line Operations teams, and Finance teams is also a key component to success.nnJob DescriptionnnEssential Responsibilities:nnManage assigned product lines’ warranty and concession programs for assigned customers, consistent with commercial agreements and company policies.nnResponsible for accurate and timely administration, approval, and settlement of all warranty and concession claims from assigned programs.nnLead customer engagement necessary to process and provide status of warranty and concession claims, including supporting rationale of company conclusions on potentially sensitive matters.nnWork with other Warranty team members on development of standard work and process refinements to improve efficiency of team.nnContribute to development, implementation, and maturity of digital products necessary to facilitate effective customer experience and warranty claim processing.nnCollaborate with partner organizations necessary to support training, commercial support and customer service associated with warranties and concessions - including Fleet Programs, Customer Service Managers, Customer Program Managers, and other Customer Team or Finance team leaders.nnOwnership of warranty and concession lifecycle for responsible programs; including metrics to demonstrate process capability, and stability, and improve where necessary.nnEstablish proficiency in warranty and concession domain across all commercial engine programs to enable optimum support of team.nnRequired qualifications:nnBachelor's degree from an accredited university or college (or a high school diploma / GED with at least 8+ years work experience)nn6 years of experience in Services/Commercial/Engineering/Supply Chain/FinancennDesired characteristics:nnStrong oral and written communication skills.nnDemonstrated ability to analyze and resolve problems.nnAbility to document, plan, market, and execute programs.nnEstablished project management skills.nnLean Six Sigma accredited training or process improvement accomplishments.nnContract management experience.nnCustomer or supplier facing experience.nnTechnical acumen; awareness of jet engine fundamentals.nnGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.nnGE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).nnRelocation Assistance Provided: Yes