JOB DESCRIPTION:

The Logistics Manager, is responsible for leading a team focused on the tracking of rates/prices and booking of vehicle shipments across Reindeer. This role will work closely with senior management to provide influence on company progress, growth, profitability and most importantly, customer experience.

RESPONSIBILITIES    Include, but are not limited to:

• The Manager will be responsible for the development of a comprehensive carrier sales program, building out the management strategy and continuous improvement plan to result in ongoing incremental gains in cost reduction and lead time improvements.  
• Oversee and manage dispatch teams supporting relocation, COD, fleet and FAK.
• Directs team to focus on and deliver specific Key Performance Indicators (KPI’s) associated with on-time pick-up and delivery. 
• Collaborate and partner with cross functional teams to formulate and implement policies, procedures, and objectives including delivering on Managed Services portfolio.
• Keep up to date on seasonal market trends and coordinate insights across team to ensure profitable pricing strategies.
• Coach and manage a team of logistics professionals utilizing software tools to negotiate and log market rates.  
• Manage escalations and proactively communicate potential delays with cross functional teams to help inform clients.
• Ensure that the policies and procedures of customers’ operations are communicated and met. 
• Develop and maintain strong relationships with key stakeholders inside and outside of the company.
• On-going knowledge development is a must for this position – the ability to continually expand and develop your professional skills and knowledge, industry knowledge, client knowledge. The innate desire to continually challenge yourself to go beyond the expected for your clients – strive for excellence.
• Responsible for working with carrier compliance and shared service team to identify and onboard new carrier partners.
• Be an effective leader through commitment and example.
• Participate in Manager on Duty support initiatives

CORE COMPETENCIES

• Servant leader traits with a willingness to roll up your sleeves and walk side-by-side with the team.
• Excellent analytical, decision-making, and prioritizing skills with the ability to seek alternative solutions in response to complications and problems.
• Strong ability to provide employees with feedback, performance standards, clear instructions and expectations.
• Demonstrates an aptitude for learning quickly, retaining information and the ability to coach, mentor, and train peers as well as new team members in all aspects of logistics processes and procedures.
• Must have an ability to display calmness under pressure and respond to stressful customer situation in a calm and methodical manner.
• Demonstrates the ability to work independently in a fast-paced environment while exhibiting flexibility to adapt to the department’s needs.
• Responds with a sense of urgency and acts confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Provide a positive and effective work environment.
• Commits to organizational goals and objectives.

EXPERIENCE

1.     Bachelor's Degree or minimum of 5 years related experience in logistics.

2.     Strong customer service/client relationship management experience.

3.     Must have experience with process improvement and lean management.

4.     Superior knowledge of multiple operational functional principles including finance, customer service, load management and employee management.

5.     Proven ability to plan and manage operational processes for maximum efficiency and productivity.

6.     Ability to streamline and implement new structures and roles that create speed, efficiency and support rapidly changing business demands.

WORKING CONDITIONS:

1.     PHYSICAL DEMANDS:  Minimal physical effort required, with or without accommodation, regarding sitting, standing, and manual dexterity of keyboarding in an office setting. Variable day schedule may include occasional evening and/or weekend hours. Keen auditory, visual and verbal skills.

2.     MENTAL DEMANDS: Ability to prioritize multiple duties and adapt quickly to changing needs. Ability to function well under conditions of high volume with minimal supervision. 

3.     This role is considered hybrid working 3 days a week in office and 2 days a week remote.

4.     This position is eligible for our discretionary bonus program after 90 days of employment.

OUR CULTURE

·       We work in a close, team environment. We love the moto “teamwork makes the dream work.” We pride ourselves on working together to always provide Real.Personal.Service

·       We have a casual work environment where jeans, tees, and tennis shoes are encouraged

·       Regular company events focused around team building including team lunches, holiday parties, and birthday celebrations

·       Hybrid in office and at home work schedules to promote a healthy work/life balance

·       Generous paid holidays and paid days off that increase with seniority in the company

·       Full benefits including medical, dental and vision insurance as well as 401K with company matching

·       We live by the “work hard, play hard” mentality