Position: Pilot Store Operations Specialist

Location: Multiple locations within Utah (must be willing to travel to 3 store locations)

Duration: 3 month contract

Pay: $30.00 - $35.00/hr

This contract position requires a flexible schedule, including availability during store peak hours, weekends, and holidays as needed to meet project demands. It includes significant on-site presence at store locations within the designated region.

ABOUT THE JOB:

• Engage with store teams throughout the launch and implementation cycle of pilot programs.
• Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
• Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
• Document processes, issues, and resolutions in clear notes and other media as required.

ABOUT YOU

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations
• Collaborative attitude who enjoys working with a team to solve problems

Minimum Qualifications

• Minimum 3 years of retail experience in management, regional, or corporate roles.
• Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
• Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
• Flexibility to travel and spend significant time in retail environments, especially during peak periods.
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements.

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience
• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
• Experience in a client-facing role