Job Title: Operations Specialist
Client: Instacart / Caper
Duration: 3-5 month contract
Location: Various locations within MA/CT *must be willing to travel to multiple store locations*
-Hybrid: Work from home, when not traveling/onsite
-Travel Required: on the road visiting 7 different stores in the area, as needed
-Geissler locations:
- 830 Suffield St. Agawam, MA 01001
- 9J Bank St. Granby, CT 06035
- 95 S Rd Somers, CT 06071
- 100 Bridge St. East Windsor, CT 06088
- 40 Tunxis Ave. Bloomfield, CT 06002
- 318 Broad St. Windsor, CT 06095
- 965 Sullivan Ave. South Windsor, CT 06074
Schedule: 40 hours/week + overtime
Hours: Mon-Fri 8:00 am-6:00 pm *must be flexible to work OT*
Pay: $35/hr+ mileage
- Additional mileage reimbursed: $0.67/mi
OVERVIEW:
The Instacart Operations Specialist is responsible for in-store operational success as we bring Caper Carts to new retail stores. In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to planning and launching new pilots while also collaborating remotely with Caper’s operations, product, and business teams for enduring performance.
This role will be a temporary contractor role for up to 3 months with the ability to extend if required. This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.
ABOUT THE TEAM:
Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!
Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure and is already widely adopted in the marketplace. Our cross-functional team solves challenging problems in ways that our customers love.
ABOUT THE JOB:
- Engage with store teams throughout the launch and implementation cycle of pilot programs.
- Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
- Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
- Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
- Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
- Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
- Document processes, issues, and resolutions in clear notes and other media as required.
ABOUT YOU:
- Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
- Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
- Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
- Customer-focused orientation that aims to over-deliver on expectations
- Collaborative attitude who enjoys working with a team to solve problems
Minimum Qualifications:
- Minimum 3 years of retail experience in management, regional, or corporate roles.
- Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
- Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
- Flexibility to travel and spend significant time in retail environments, especially during peak periods.
- Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
Preferred Qualifications:
- Bachelor’s degree in related field or equivalent work experience
- Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
- Experience in a client-facing role