Application Business Analyst

Indianapolis- 3 days onsite, 2 days remote

9month Contract to Hire

This position serves as an Application Business Analyst with our Government client working on the Odyssey Case Management team. The focus is on maintaining and supporting existing application suites as well as testing new releases and configuration projects.

A Day in the Life:

Assist in the development, enhancement, and maintenance of applications supported by the Indiana Office of Court Technology. This position provides application support to various stakeholders including judges, court staff, clerks, attorneys, and self-represented litigants. Duties and responsibilities include, but are not limited to:

• Provide support for current software applications as well as future applications
• Performs activities through the software development life cycle, including testing and implementing software updates, maintaining and enhancing applications over time
• Communicate with stakeholders concerning the various applications and/or system enhancements to improve business processes, overcome known problems or further fulfill user requests
• Train users, create and maintain supplemental materials, and resolve elevated questions originating through the help desk
• Ensure issues and risks are identified through demonstrations and testing; track, report, and resolve or mitigate in timely manner
• Resolve problem situations in a professional manner and accurately communicate pertinent information to end users and management
• Additional duties as assigned

What You’ll Need for Success:

Integrity

• Exercise discretion in handling confidential information and materials
• Maintain personal and business affairs in a manner that ensures public confidence in the integrity, competence, impartiality, and independence of the judiciary as well as avoid situations that could lead to conflict, or the appearance of conflict

Professionalism

• Interact with all persons in a respectful manner, maintain business-like appearance, and promote harmony in the workplace
• Interact with executive branch agencies, federal agencies, and judicial officers in a manner that promotes confidence and respect in the Office of Judicial Administration

Organization

• Manage assignments to ensure all tasks are completed within deadlines
• Effectively manage time and prioritization of tasks and projects

Customer Service

• Act as a liaison when interacting with management, staff, internal and external stakeholders to provide program specific information, answer questions, and address issues/problems raised
• Successfully diffuse elevated conversations and manage conflict resolution

Communication

• Communicating effectively and respectfully with team members, supervisors, and staff in other divisions of the Office of Judicial Administration
• Communicating effectively in writing as appropriate for the needs of the audience

Problem Solving

• Identify problems and review related information to develop and implement solutions
• Use deductive reasoning skills to meet several complimentary goals

Technology and Tool Usage

Learn and adapt to new technologies within the Microsoft Suite as well as Supreme Court systems

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws