Company Description

Modern Sprout is a fast-growing Chicago-based design shop and manufacturer that has become a leader in the grow-your-own movement with its innovative indoor and outdoor garden-focused lifestyle goods. Modern Sprout’s collection of over 100 products has introduced a new category to home and gift retailers – gifts that grow. In addition to selling direct-to-consumer, our rapidly growing retail footprint includes Target, Barnes & Noble, World Market, Food52 and an amazing list of independent boutiques/stores.

Role Description

We are seeking an Operations Coordinator to support our operations team by funneling orders through our system, communicating order status, processing and scheduling customer shipments for pick up by our key retailers, as well as assisting in billing and other A/R matters. This is a full time, exempt position and reports to the COO.

Key Responsibilities

Onboarding New Customers

• Reviewing customer routing guides to identify issues and exceptions to normal process
• Highlighting exceptions and unique elements for each customer and sharing with Sales
• Assisting manager with new customer set up in EDI

Preparing orders

• Order entry into our inventory system Dear
• Creating production packets for the proper execution of builds/pack-outs for retail partners including carton and UPC labels using computer software 
• Processing unique customer orders 
• Executing Electronic Data Interchange (SPS) daily business processes

Outbound Shipping

• Scheduling shipments to meet LTL and TL shipping requirements for national retail accounts
• Creating BOLs based off the customer requirements
• Sending Advanced Shipment Notifications to key customers and communicating delivery updates
• Coordinating with the Fulfillment/Logistics team to ensure smooth order flow, availability accuracy, and timely deliveries
• Processing invoices for national retail partners to close the sales loop 
• Other duties as assigned

Qualifications

• Strong analytical skills with the ability to problem-solve
• Excellent communication skills, both written and verbal
• Experience in Operations Management, particularly in order fulfillment and inventory management
• Previous experience in customer service is a plus
• Strong administrative assistance skills, including organizational and time-management skills
• Proficient in Microsoft Office or Google Suite
• Bachelor's degree in business administration, operations management, or related field
• Experience in E-commerce operations is desirable
• Interest in sustainable practices and indoor gardening is desirable