POSITION: Director, Business Operations- E-Commerce, Site Merchandising Tools & Enablement

LOCATION: Bentonville, Arkansas (Relocation offered)

SALARY: $170,000 - $180,000

Join our client's newly formed Site Content Strategy team within the E-Commerce organization to enhance the digital customer experience.

This position focuses on developing Site Merchandising tools that:

• Create operational efficiencies.
• Are designed for scalability.
• Deliver high-quality digital experiences for customers.
• This is an exciting opportunity for someone who enjoys the challenge of transitioning large-scale, people-powered processes to streamlined, tech-enabled workflows, ultimately improving the content available to customers.

You'll Make An Impact By:

• Leading the development of new tools for site merchandising teams to create site content aligned with strategic initiatives and customer outcomes.
• Developing tech-enabled workflows and integrating them across multiple business functions (e.g., Site Strategy, Merchants, Creative, Copy) to facilitate content generation and execution.
• Understanding the tech strategy and linking key workstreams (site tools, personalization engine, front-end experience) to ensure a cohesive customer journey.
• Partnering with UX to create user-friendly tools, capturing business requirements, and managing enhancement requests.
• Collaborating with product and analytics to establish KPIs, metrics, and reporting that measure operational efficiencies and customer outcomes.
• Reducing operational overhead by shifting from manual inputs to human-in-the-loop auditing of automated processes.
• Implementing change management strategies and training plans for cross-functional adoption.
• Identifying key business issues, clearly communicating findings to senior leadership, and advocating for necessary changes.
• Creating strategic plans and aligning departmental resources to meet targets.
• Developing strategies to attract and retain a skilled and engaged workforce by addressing capability gaps and supporting talent development.
• Fostering an environment that emphasizes integrity and ethics by integrating these values into all practices.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Management Information Systems, Business, Project/Program Management, Information Technology, Finance, or a related field.
• 8 years of experience in Project Management, Program Management, Program Operations, or a related area, including 3 years of supervisory experience.

Preferred Qualifications:

• Master’s Degree in Computer science, Program management, Business, or a related field.

Benefits & Perks:

• Competitive salaries and performance-based incentive awards.
• 401(k) match and stock purchase plan.
• Paid parental leave and PTO (including sick leave).
• Comprehensive health plans including medical, vision, and dental coverage.
• Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.

Equal Opportunity Employer:

This organization is an Equal Opportunity Employer. We believe our diversity enhances our ability to serve our associates, customers, and communities effectively.