Premier Disability Services, LLC, an Internet Brand company, is a growing company that is a full-service Social Security Disability advocacy firm. We assist clients in applying for Social Security Disability at every stage of the process whether they are first time, have been denied, or going to a hearing, in all 50 states. Our services have helped over 100,000 individuals in filing their application successfully.

We are seeking qualified individuals for an Entry-Level Pre-Hearing Case Manager position to join our high-volume call center team

Key Details:

• Position: Full-time, Onsite (Monday to Friday - No Weekends!)
• Location: Brooklyn Park, MN
• Starting Pay: $18.00/hour, with the potential to earn an additional $750/month based on performance. You can earn up to $21/hour within the first six months.
• Benefits: Comprehensive package including medical, dental, and vision coverage, PTO and Paid Holidays. We also have a subsidized lunch program provided.
• Growth Opportunities: Plenty of chances to advance within the company!

What you will be doing:

• Providing accurate information for incoming customer/client callers regarding disability claim status.
• Make outbound calls to obtain required information from clients pertaining to their cases/hearings.
• Efficiently access various disability processing systems and related applications to research and resolve inquiries and issues.
• Effectively navigate multiple computer windows to access several systems in a proficient manner.
• Handling all callers with efficiency, courtesy and respect.
• Meet daily metric goals and monthly audits.

What we’re looking for:

Education and Experience:

· High-volume call center experience preferred.

· 2 years of Customer Service/Sales experience

Qualities:

• Ability to retain information and learn new systems quickly.
• Commitment to strong attendance.
• Strong computer knowledge and excellent typing skills at least 50 WPM.
• Be able to deal with high call volume while deescalating scenarios through conflict resolution skills set.
• Must have sharp attention to detail and ability to perform with a high degree of accuracy.
• Strong analytical skills to review documents and reach sound decisions.
• Ability to meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.