Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for Customer Service Agents for the Exit Booth, Return Agent, and Customer Experience Representative roles. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position.
This full time opportunity is located at 7240 NE Airport Way Portland, OR 97218 and starts at $16.70/ hour + monthly sales bonuses between $500 - $1500 as well as an extra $80 monthly customer service bonus!
The hourly base plus generous incentive plan provides the overall potential to earn up to $26.57/ hour or more!
We offer:
- Paid time off
- Consistent full time 40 hour per week schedule
- Employee discount
- 401k retirement savings plan
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
Schedule:
- This is a full time position with 40 hours per week guaranteed.
- Schedule is determined off a shift-bid and may include nights and weekends.
- Must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Greets and answers customer questions and provides assistance based on each customers needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Identifies and attends to the customer by name, verifies rental agreement and reservation.
- Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
- Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
- Provides all customers with undivided attention while assisting them.
- Prepares all rental and return documents accurately and completely.
- Offers all customers assistance with directions, maps, local area information and appropriate service information.
- Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensures that the return date and time on the rental agreement is accurate.
- Reviews all charges at the time of vehicle return.
- Prepares the Rental Agreement Folder with all required information.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year prior customer service retail or administrative support experience
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related event on driving record in the past 3 years (DUI, DWI)
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation, must have open availability to work any schedule between the hours of 6AM - Midnight including weekends and holidays.