We are looking for a skilled and customer-focused Customer Service Representative (CSR) with billing experience to join our front office team. In this role, you will be responsible for handling phone calls related to fuel orders and service requests, managing billing tasks, and assisting customers both in person and over the phone. The ideal candidate will have experience with FDS (Fuel Distribution System) software and a good understanding of billing processes, including Accounts Receivable (AR) and Accounts Payable (AP). This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities:
Answering Calls: Handle phone calls in a friendly, polite, and professional manner. Listen attentively and direct calls to the appropriate department or staff member.
(This is the most important responsibility.)
Phone Call Management: Take notes or act on phone calls when necessary, ensuring timely follow-up or resolution.
Customer Inquiries: Respond to customer questions as you gain knowledge of the company's processes and services.
Front Office Customer Service: Greet and assist customers who visit the office, ensuring they receive professional and helpful service.
Customer Outreach: Proactively contact customers to confirm when they are ready for oil deliveries or other services.
Payment Handling: Process customer payments in person and over the phone, ensuring accuracy and confidentiality.
Working hours: 8:00 AM - 4:30 PM
Skills:
Experience in the fuel industry
Familiarity with bookkeeping software, though QuickBooks is not required
Education:
No Degree Required
Experience:
1-4 years
Qualifications:
Experience in billing, specifically with AR & AP functions
Proficiency in using FDS (Fuel Distribution System) or similar software
Excellent customer service skills with a friendly and professional demeanor
Excellent phone etiquette and listening skills
Basic bookkeeping knowledge
Ability to multitask and stay organized in a fast-paced environment
If you are a motivated individual with a passion for customer service and excellent background in billing, apply today to join our team! We offer a dynamic work environment and the opportunity to make a real impact. Submit your application now to be considered for this exciting role!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Answering Calls: Handle phone calls in a friendly, polite, and professional manner. Listen attentively and direct calls to the appropriate department or staff member.(This is the most important responsibility.)Phone Call Management: Take notes or act on phone calls when necessary, ensuring timely follow-up or resolution.Customer Inquiries: Respond to customer questions as you gain knowledge of the company's processes and services.Front Office Customer Service: Greet and assist customers who visit the office, ensuring they receive professional and helpful service.Customer Outreach: Proactively contact customers to confirm when they are ready for oil deliveries or other services.Payment Handling: Process customer payments in person and over the phone, ensuring accuracy and confidentiality.
experience
1-4 years
skills
Experience in the fuel industryFamiliarity with bookkeeping software, though QuickBooks is not required
qualifications
Experience in billing, specifically with AR & AP functionsProficiency in using FDS (Fuel Distribution System) or similar softwareExcellent customer service skills with a friendly and professional demeanorExcellent phone etiquette and listening skillsBasic bookkeeping knowledgeAbility to multitask and stay organized in a fast-paced environment
education
No Degree Required