As a Customer Service Representative, you will be responsible for receiving customer orders, reviewing customer orders requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. The Customer Service Representative will be supporting Protective and Marine Coatings (PMC).
Key Responsibilities

• Must be accurate in all phases of order entry, debits, credits and returns and the approval process according to ISO guidelines.
• Flexible to support several job duties at one time.
• 1 year external working experience in Customer Service related field or college degree.
• Learn all product lines and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
• Have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.
• Counsel customers on basic information concerning return policies, availability, packaging, price and general information found on product literature.
• Ability to apply the CAIR program for resolutions on general Complaints.

Qualifications

• One year experience in a Customer Service environment or college degree.
• Computer skills including Microsoft Word and Excel.
• Good organizational skills and written & verbal communication skills.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.