Job Title: Front Desk Representative
Job Location: Dallas, TX
Department: Customer Service / Administrative Support
Job Summary:
We are seeking a friendly, professional, and organized Front Desk Representative to join our team. The ideal candidate will be the first point of contact for visitors, clients, and customers, providing exceptional service while maintaining a welcoming and efficient front desk operation. This role is key in ensuring smooth administrative functions and providing excellent customer experiences.
Key Responsibilities:

• Greeting and Directing Visitors: Welcome visitors, clients, and employees with a positive and friendly attitude. Direct them to the appropriate person or department.
• Managing Appointments and Scheduling: Schedule meetings and appointments, manage calendars, and coordinate room bookings as needed.
• Administrative Support: Perform various administrative duties such as filing, faxing, photocopying, and organizing documents.
• Data Entry: Maintain accurate records, manage databases, and input client and visitor information into the system.
• Customer Service: Provide accurate information to visitors and callers, respond to inquiries, and ensure clients' needs are met.
• Facility Coordination: Ensure the front desk area is clean, organized, and well-maintained. Report any maintenance issues promptly.
• Security Compliance: Maintain visitor logs and ensure all security procedures are followed, including issuing visitor badges.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of office equipment (phones, fax machines, computers, etc.) and software (Microsoft Office Suite, etc.).
• Professional appearance and demeanor.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent problem-solving skills and the ability to handle difficult situations calmly and professionally.