Job Title: Customer Service Assistant
Location: San Antonio, TX
Job Type: Full-time
Job Summary: The Customer Service Assistant will play a vital role in supporting customer inquiries, resolving issues, and ensuring a smooth and pleasant experience for all customers. This position requires excellent communication skills, a positive attitude, and the ability to handle a wide range of customer service tasks in a fast-paced environment.
Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
• Address and resolve customer complaints, concerns, and issues effectively and efficiently.
• Process customer orders, payments, and returns in the system.
• Maintain a thorough understanding of company products and services to provide accurate and helpful information to customers.
• Ensure a high level of customer satisfaction by providing personalized service and assistance.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with other departments (e.g., sales, logistics) to ensure customer needs are met.
• Stay updated on product offerings, promotions, and company policies to assist customers effectively.
• Perform other duties as required to support the customer service team and enhance the customer experience.

Qualifications:

• High school diploma or equivalent (additional education or certification in customer service is a plus).
• Strong verbal and written communication skills.
• Ability to handle difficult situations with empathy and professionalism.
• Excellent problem-solving skills and attention to detail.
• Basic computer skills and familiarity with customer service software.
• Positive attitude and ability to work both independently and in a team environment.