At Ada, our mission is to make customer service extraordinary for everyone, and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit .
We are hiring for a Senior Product Manager to join our highly collaborative, dynamic, and driven product team. This person will have the opportunity to bring their unique perspective and background in leveraging data to build products that drive the highest customer impact.
About You 5+ years of relevant B2B SaaS Product Management experience in an agile and highly dynamic environment
Experience building and leveraging data/analytics products, with a focus on measuring success metrics for AI-driven initiatives
Experience using and building with Large Language Models (LLMs)
Strong communication and presentation skills with the ability to craft business cases that inspire and influence change
Experience driving product launches from 0 to 1
Proven ability to work in ambiguity and deliver high-quality products that align with strategic goals
Outcomes Outcome Driven: Consistently uses a results-oriented approach when working on complex projects, aligning product decisions with the company’s north star metric.
Developing a vision, strategy, and roadmap: Ensure all teams are working towards the same goal by developing and communicating a clear vision, strategy, and roadmap.
Leadership: Exhibits strong leadership by acting decisively to drive team progress and unblock challenges.
Communication & Collaboration: Ensure alignment between teams and stakeholders through active listening and empathetic responses.
Customer focused and problem solving: Demonstrates a strong focus on customers, deeply understanding their needs and incorporating those understandings into product designs.
Benefits Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Life insurance
Employee and family assistance plan
Remote-first, In-person friendly work environment with WFH budget
Paid parental leave for Canadian and U.S. residents
The expected salary range for this position is $121,000 to $160,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
About Us Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities.
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