Great opportunity with a small but growing Software company in the Tampa area. You will be a first responder to our client requests, ensuring any software support or troubleshooting issues are addressed in a timely manner, coordinate configuration deployments, assign JIRA tickets, manage updates and projects, and look for ways to continuously improve your assigned customers’ processes. Someone with prior technical support or software support in the Healthcare space would be a great fit for this position!What You'll Do:Represent by acting as a central point of contact for assigned customer(s)Build trusting relationships to ensure customer satisfactionMaintain a detailed knowledge of the customer’s business processes and systemsCoordinate configuration and/or code deployments as necessaryTrack, triage and resolve reported defects and support client configuration questionsFacilitate weekly client meetings, work through priority issues, and plan future initiativesAssist with the prioritization of initiatives by providing recommendations, documenting risks, and outlining mitigation strategiesReview changes and enhancements with clientsCoordinate the work of both support and development resources when requiredExperience we need from you:2 years of Healthcare or Software client/customer service supportIT Healthcare applications, deployments, configs and/or ticketing systems (JIRA, etc) a big plusSome experience with MS Office, PC support, Teams, etcAbility to communicate complex problems in an easily understood mannerAbility to effectively communicate client needs to our internal staffAttention to detail and excellent analytical skillsExcellent presentation, communication, and customer service skillsWell, organized with the ability to prioritize and handle multiple assignmentsOrganized with the ability to prioritize and handle multiple client issues and tickets