Implementation Specialist
Location: Halifax
Type: Contract, Full time
Start date: Immediately
Experience: 2+ years
Education: Minimum post-secondary degree/diploma with a focus on clinical practice and integration
Note: Applications will be reviewed on a rolling basis; early applications are encouraged
About Able Innovations:
Able Innovations is on a mission to advance the quality of care, efficiency, and safety in healthcare through user-centric, robotic innovation. Able innovations develop products that will transform healthcare delivery. The needs of healthcare systems and staff are not being met here and around the world. Compounded by COVID-19, aging populations, and staff burnout, nurses are increasingly looking to leave the profession. Transferring patients (moving patients between beds, stretches, and imaging tables) requires several nurses and risks injury every time. At Able Innovations, we are developing cutting-edge robotic devices to automate this process to offer safe, efficient, and dignified care. We are looking for individuals who want to develop intelligent, robust, and particle systems that we can deliver globally to combat this public health crisis.
About the position:
We are seeking a skilled and dedicated Implementation Specialist to lead the deployment of our ALTA Platform for clients in hospitals and healthcare networks. Success in this role requires technical expertise, strong communication skills, and an ability to foster relationships with healthcare stakeholders, facilitating seamless product adoption and expansion.
Responsibilities:
Part of the Business Development Team and will work closely with other product and mechanical team members to drive the successful adoption and expansion of our product.
Conduct product demonstrations, addressing any client concerns with professionalism and in-depth product knowledge.
Oversee product installation and deliver onsite training for client staff on ALTA Platform functionalities.
Liaison with hospitals and healthcare networks to provide end users with pre- and post-implementation support at hospitals and other healthcare networks.
Develop and maintain training materials and workflow documentation for healthcare staff to optimize technology use.
Support business development and marketing teams by providing clinical and technical expertise.
Collect client feedback and promptly report any issues to the team, maintaining a high standard of service.
Performs other related duties as assigned.
You will be successful if you are:
Adaptable and able to respond quickly to evolving project requirements.
Demonstrates respect for colleagues and values diverse perspectives.
Holds oneself accountable to a high standard of work.
Responsible for your projects, the buck stops with you; no one else.
Proactive and resourceful in solving challenges, communicating solutions clearly with the team.
Minimum Requirements:
Minimum post-secondary degree/diploma with a focus on clinical practice and integration.
Minimum of 1-2 years of work experience in clinical, healthcare technology, or other healthcare settings.
Excellent customer service skills, with the ability to engage effectively across various skill levels.
Strong training and instructive capabilities for guiding customers and employees on product usage.
Exceptional oral and written communication skills.
Professional and empathetic approach when engaging with clients.
Familiarity with medical terminology and experience in clinical settings is strongly preferred.
Ability to travel extensively domestically and internationally, with flexible scheduling to accommodate business needs.
Application Requirements:
Please submit your resume and cover letter as a PDF document with the naming format "IS202411_Firstname_Lastname". Please also include any relevant projects/portfolios.
Able Innovations is proud to be an equal-opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.
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