This remote opportunity is open to candidates residing anywhere in the United States or Canada.
We are seeking an Implementation Specialist to join our Managed Services team. The Implementation Specialist is responsible for reviewing and understanding customer requirements collected by VelocityEHS Consultants and configure VelocityEHS’s suites of products to meet those requirements. As an Implementation Specialist, you will work on a variety of implementation projects that will require in-depth troubleshooting and issue resolution within a fast-paced, customer-facing environment.
The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork, and follow-through. If you have these qualities and are a self-starter with a passion for process and a strong work ethic, then this is the job for you – check out the details below and apply now.
Primary Duties and Responsibilities
Full lifecycle implementation and delivery of multiple enterprise-wide Environment, Health & Safety software solutions
Configure new and existing systems based on customer business requirements
Handle technical support requests and issues relating to implementation and scoping enhancements
Investigate, diagnose VelocityEHS application issues/bugs
Recognize areas for system tuning/improvements, provide recommendations, and author clear and reproducible bug reports for the product department
Setup and install VelocityEHS application(s) while following IT system procedures through regular backups, upgrades, and deployments
Design, analyze, plan, and develop code-based customizations (such as notifications, API integrations, webparts, reports, components/fields, and search filters and outputs)
Review needs and solutions documentation and provide estimates for configurations with minimal supervision
Perform quality assurance testing on system configurations and customization
Complete deployments for all environments
Communicate with customers regarding technical details/troubleshooting (SSO setup, technical requirement explanations, etc.)
Develop and update internal tools (add new features, modify, maintain, and improve existing features) with minimal supervision
Provide scoping estimates on development and QA for customer requirements
Meet strategic objectives that help meet company goals regarding results, quality, and productivity standards
Ensure effective working relationships with various departments to accomplish shared objectives that support a positive customer experience
Experience working in a remote-friendly company, using online tools and software to configure implementation projects and daily work
Detail-oriented, multi-tasking working style, working on multiple projects at once
Collaborative approach and team-player mentality
Minimum Skills and Qualifications
Bachelor’s or College Degree in Computer Science, Programming, Engineering or a related field (or equivalent work experience)
Intermediate object-oriented programming skills and knowledge
Experience in XML configuration, writing code in an IDE (Microsoft Visual Studio), Microsoft SQL Server Reporting Services (SSRS)
Self-starter that can collaborate actively with others in a cross-functional team
Experience maintaining a high level of activity, working on multiple projects, and working effectively in a team environment
Exceptional analytical and conceptual thinking skills
Excellent verbal and written communication skills, including experience in articulation of issues, risks, and proposed solutions
Strong attention to detail, policies, and procedures with the ability to identify and recommend improvement opportunities
Strong computer literacy and ability to navigate large data sets and web-based products/solutions
Proficient with the use of Microsoft Office products (Outlook, Word, Power Point, Excel, etc.) and web conferencing software
Preferred Skills and Qualifications
Experience in a Software as a Service (SaaS) environment
Intermediate C# programming skills and knowledge
Experience working in a Project Team
Flexible and able to work within established branding and product specs
Experience working remotely
VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $77,800 and $96,500 USD (United States) or $74,100 and $86,850 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is also eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
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