This remote opportunity is open to candidates residing anywhere in the United States or Canada.
We are seeking an Associate Implementation Specialist to join our Managed Services team. The Associate Implementation Specialist is responsible for reviewing and understanding customer requirements collected by VelocityEHS Consultants and configuring VelocityEHS’s suites of products to meet those requirements. As an Associate Implementation Specialist, you will work on a variety of implementation projects that will require in-depth troubleshooting and issue resolution within a fast-paced, customer-facing environment.
The VelocityEHS work environment is dynamic, innovative, and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork, and follow-through. If you have these qualities and are a self-starter with a passion for process and a strong work ethic, then this is the job for you – check out the details below and apply now.
Primary Duties and Responsibilities
Full lifecycle implementation and delivery of multiple enterprise-wide Environment, Health & Safety software solutions.
Configure new and existing systems based on customer business requirements.
Handle technical support requests and issues relating to implementation and scoping enhancements.
Investigate, diagnose VelocityEHS application issues/bugs.
Recognize areas for system tuning/improvements, provide recommendations, and author clear and reproducible bug reports for the product department.
Setup and install VelocityEHS application(s) while following IT system procedures through regular backups, upgrades, and deployments.
Design, analyze, plan, and develop code-based customizations (such as notifications, API integrations, web parts, reports, components/fields, and search filters and outputs).
Review needs and solutions documentation and provide estimates for configurations with supervised guidance.
Perform quality assurance testing on system configurations and customizations.
Complete deployments for all environments.
Communicate with customers regarding technical details/troubleshooting (SSO setup, technical requirement explanations, etc.)
Use and update internal tools (add new features, modify, maintain, and improve existing features) with supervised guidance.
Meet strategic objectives that help meet company goals regarding results, quality, and productivity standards.
Ensure effective working relationships with various departments to accomplish shared objectives that support a positive customer experience.
Experience working in a remote-friendly company, using online tools and software to configure implementation projects and daily work.
Detail-oriented, multi-tasking working style, working on multiple projects at once.
Collaborative approach and team-player mentality.
Minimum Skills and Qualifications
Bachelor’s or College Degree in Computer Science, Programming, Engineering or a related field (or equivalent work experience).
Beginner object-oriented programming skills and knowledge.
Experience in XML configuration, writing code in an IDE (Microsoft Visual Studio), Microsoft SQL Server Reporting Services (SSRS).
Self-starter that can collaborate actively with others in a cross-functional team.
Experience maintaining a high level of activity, working on multiple projects, and working effectively in a team environment.
Exceptional analytical and conceptual thinking skills.
Excellent verbal and written communication skills, including experience in articulation of issues, risks, and proposed solutions.
Strong attention to detail, policies, and procedures with the ability to identify and recommend improvement opportunities.
Strong computer literacy and ability to navigate large data sets and web-based products/solutions.
Proficient with the use of Microsoft Office products (Outlook, Word, PowerPoint, Excel, etc.) and web conferencing software.
Preferred Skills and Qualifications
Experience in a Software as a Service (SaaS) environment.
Beginner C# programming skills and knowledge.
Experience working in a Project Team.
Flexible and able to work within established branding and product specs.
Experience working remotely.
VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $65,050 and $81,800 USD (United States) or $62,200 and $75,800 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on the candidate’s proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is also eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
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