Training and Support Specialist
Team: City of Raleigh : Division of Health Benefits
Location: Raleigh, North Carolina (hybrid: M-F, 8-5)
Job Structure: 12 month contract with potential for extension
We are not able to provide sponsorship currently.
Brooksource and DHHS Division of Health Benefits requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects. The purpose of the position will be to create in-person and online training content to support organizational initiatives and business units. This position will facilitate and support live virtual meetings and events.
Requirements:
- Strong instructional design and technical knowledge
- Strong content development and writing skills
- Ability to create resources to support employee learning, such as tips, job aids, and templates
- Good research skills
- Strong presentation, communication, and collaboration skills
- Must be professional, available during work hours, responsive, and timely
- Must be attentive to detail and meet required timelines for deliverables
Preferred Experience:
- SharePoint Page Administration
- Adobe Articulate (Storyline and Rise)
- Camtasia
- MS Teams
- Experience developing curriculums or training in partnership with subject matter experts
- Creating training videos and microlearning
- Use of voiceover tools
- Interest in continually learning new software and keeping the team updated on changes to software, is desired
This position works with: Associate Director of Organizational Development, Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, and an Administrative Support Specialist.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws