Company
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Solutions Specialist Mobile - CCI
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Variable
Compensation
Hourly pay rate is $16.06 - $24.04/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $17,652.00.
Job Description
Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn't it? How would you like to be responsible for creating those experiences with the potential of earning in excess of $68,910 per year (which could be earned by the top 10% performing associates)? Well, we can help make that happen.
Cox Communications is looking for a Bilingual Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. So, if you love to learn, then take your newfound knowledge and create mind-blowing customer satisfaction, you're right where you need to be. Keep reading to learn more about this opportunity to connect customers with Cox's game-changing technology, products,
and services.
This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.
What You'll Do
•Explain and demonstrate product capabilities as well as offer suggestions based on customer wants and needs.
•Meet or exceed targets regarding customer experience, sales, and retention.
•Assist with the opening/closing of one of our store retail environments.
•Properly handle cash.
•Engage in workshops, special events, and product demos.
•Support your fellow sales agents when needed.
•Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
•May be required to work in other locations in the same geographical area.
What's In It for You?
Really good question, and we have some good answers that we hope you like.
•As part of a customer loyalty driven team, there is a total target compensation of $56,278, while high earners (the top 10%) reach an average annual compensation of over $68,910. Compensation includes a full-time hourly base rate of $18.57 plus monthly targeted commissions of $1,471.00. Employees also receive a ramp-up period of up to 2 months to adjust to commission earnings.
•We want you to feel cared for and respected (like you do with our customers), and that starts with Cox's highly competitive pay plus uncapped commission plan and other compensation, perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
•Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you." At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
•Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
Qualifications:
Minimum:
•HS diploma/GED or up to 2 years of relevant work experience
•Fluency in Spanish, both written and spoken
•Ability to meet established sales, retention, and customer experience targets
•Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
•Ability to build relationships and adapt to a diverse customer base
•Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
•Ability to be mobile within the store for extended periods of time to greet customers and demonstrate products and services
•Computer literacy with an aptitude for learning communication products, services, and accessories
•Willingness to work a flexible schedule which includes weekends, evenings, and holidays
•Ability to lift 25-50 pounds to help manage stock room inventory
Preferred:
•Some college with a focus in sales, business and/or management
•One year of experience in a related field (i.e., Sales, Retail Sales, Service Industry, etc.)
•Experience selling Wireless/Mobile products
Come join the Cox family of businesses and make your mark today!
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.