Hourly Rate: $27.50nnTargeted Application Deadline: 12/19/2024nnJOB SUMMARYnnSupervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests' service needs.nnAssist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.nnCORE WORK ACTIVITIESnnReport accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.nnFollow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.nnAnticipate and address guests' service needs.nnSpeak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.nnDevelop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.nnStand, sit, or walk for an extended period of time.nnMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.nnPerform other duties as assigned.nnAttention to customer service with a professional and pleasant personality.nnAvailable to work a flexible schedule including evenings, weekends, and holidays.nnWe are committed to providing associates with benefits including:nnMedical/Dental/Vision Insurance (HSA & FSA available)nnPaid Time OffnnPaid Sick Leave per Colorado lawnnPaid Holidays/Paid Floating Personal Daysnn401(k) Retirement Savings PlannnEmployee Stock Purchase PlannnGroup Life/Disability InsurancennTuition ReimbursementnnEmployee Assistance ProgramnnTravel Discounts, including a family and friends’ ratennMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.nnMarriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture