fusionSpan ( is a dynamic, fast-paced organization. We are a team of highly committed individuals who are inspired by the role technology plays in society. As a company, we focus on working on interesting technologies and helping our clients provide the best experience for their members.nnThe Customer Success Manager (CSM) is key to ensuring fusionSpan has referenceable clients by being a trusted advocate for ongoing services, enhancements, and training. A successful CSM will manage key customer relationships, and ensure our team delivers the expected quality of service. The CSM will identify new growth opportunities for the clients, contract renewals, and maintain knowledge of current market conditions within the Salesforce and CRM platforms.nnCSM will be the Customer Advocate at fusionSpan and will work closely with the delivery team to ensure customers are optimizing their ROI. The CSM has the technical and leadership know-how to leverage best practices and solutions across a variety of customer organizations.nnResponsibilities:nnClient Service ExecutionnnLead advocate for the clients and lead broker internally to ensure enhancements and/or solutions are implemented successfullynnManage all existing customer relationships and create communication channels with the decision makers within the client organizationnnServe as a sponsor, and lead QBRs to support and/or respond to projects that may be off track and need course correctionnnGather feedback from clients and share internally to insure best practices are being deliverednnServe as the primary point of contact for Salesforce support requests to include gathering requirements when appropriate and determining the next course of actionnnWork with marketing team to ensure that campaigns are effectively executednnCollaborate with management, partners, and consultants on the development of the organization-wide brand platform, communication strategies, and key messagesnnOngoing Client ManagementnnLead customer renewal cyclennProactively present new products and servicesnnPartner with the Revenue Operations team to acquire renewalsnnTrusted client advocate and main point of contact for partnershipsnnIdentify and support public relations and media outreach as needednnContribute to new business opportunities and strategic organizational growthnnRequired Qualifications:nn2+ years of sales or marketing experience within an entrepreneurial environment; preferably in the association, non-profit, and/or software consulting environmentsnnStrong verbal, written, and presentation skillsnnStrong organizational and time-management skillsnnAbility to maintain strong relationships with existing customers and forge new onesnnPreferred Qualifications:nnExperience in an AMS or CRM implementation businessnnDeep knowledge and relationships in the associations and/or non-profit industrynnExperience with Salesforce or Salesforce-based or related products is strongly preferrednnWhat We Offer:nnHealth (PPO) dental & vision plan – 100% covered for employeennLong/Short-term disability insurance – 100% covered for employeennLife and AD&D insurance – 100% covered for employeennIRA with 3% matching contributionnn15 days of paid vacation – increases with tenurenn10 paid federal holidaysnn12 weeks for parental leavennAbout fusionSpannnfusionSpan is a fast-paced, high-energy global firm with a highly motivated team. This role will experience high work demands under tight timelines requiring a flexible and adaptable approach to daily priorities. We are open to qualified candidates worldwide even though our job opportunities are posted for a specific region.nnCheck out our Great Place to Work Certified Badge here.nnCulture of CaringnnWe aim to foster a culture of caring. Caring for our clients but also each other. As a company, we focus on working on interesting technologies and helping our non-profit clients provide the best experience for their members. But we also want to make sure that our team experiences personal growth in their careers.nnfusionSpan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.nnOur Company Values:nnGive back to those communities that have gotten us where we are today.nnFoster a culture of caring in all working relationships. Respect for each other and our diverse backgrounds and experiences.nnDeliver seamless experiences and best-in-class solutions.nnEmbrace change and strive for growth.nnPowered by JazzHR