Description:

The representative will ensure that all applicants, recipients, spouses, attorneys, or other member representatives receive extraordinary service when he or she is communicating with the clients via phone, fax, written correspondence, or email. The representative may contact the recipient by phone or mail and in each communication provide empathetic and efficient service. Answer incoming phone calls ? Document phone calls in Sharepoint ? Provide information to callers from Sharepoint and 2200 ? Navigate and provide accurate information regarding the NEBF and NEAP websites ? Monitor incoming calls and calls waiting via Taske ? Receive and respond to incoming emails from NEBF and NEAP websites ? Pick up and handle messages from Nightline ? Route calls to appropriate individual or department when necessary ? Send a fax via RightFax when requested by the caller ? Print 1099Rs and NEAP Statements when requested by the caller ? Perform special projects as requested by management

Skills:

Customer service, Data entry, Microsoft office, inbound calls, Receptionist, customer service call center, bilingual

Top Skills Details:

Customer service,Data entry,Microsoft office,inbound calls,Receptionist

Additional Skills & Qualifications:

2+ Years of reception experience preferred High School diploma required, some college preferred Listens well with the ability to communicate effectively in both written & verbal communications Demonstrates ability to manage stressful situations while maintaining a flexible, positive and cooperative demeanor Responds promptly to operations leaders and stakeholders to facilitate informed decision making. Presents a professional image in the office

Experience Level:

Entry Level

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email (% ) for other accommodation options.