Insight Global is currently hiring a Customer Service Representative to assist a leading insurance agency based in Louisville, Kentucky. This individual will report directly to the lead insurance agent and will be handling all inquiries from current clients and new customers. The daily responsibilities of the Customer Service Representative include but are not limited to:
*Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
*Provide information about insurance policies, coverage options, and claims processes.
*Assist new customers in signing up for policies
*Assist customers with policy changes, billing inquiries, and payment processing.
*Stay up-to-date with company policies, products, and services to provide accurate information to customers.
*Identify opportunities to upsell or cross-sell additional products and services.
This individual will be required to work on-site, Monday through Friday, from 8:30 AM to 5:00 PM. This is a 6 month contract-to-hire position with the possibility to earn bonuses/commission after the 6 month contracted period.
The hourly compensation for this individual is $18/hr-$19/hr depending upon years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
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*Insurance agency experience
*Life or Health Insurance license
*3+ years of experience in a customer service position
*Obtains a Property and Causality Insurance license