PATIENT NAVIGATOR
Are you passionate about healthcare and helping others? CoreLife is seeking a dedicated and detail-oriented Patient Navigator to join our Silver Spring, MD office team. As our patients' first point of contact, you will play a crucial role in providing essential information about our programs and services, assisting with insurance verification, and ensuring a smooth experience for new patients.
At CoreLife, we understand that obesity and chronic illnesses are not isolated conditions but are deeply intertwined with social determinants and root causes. Our integrated care model addresses these complexities head-on, seamlessly coordinating medical treatments, nutritional guidance, behavioral support, and personalized exercise regimens. By focusing on evidence-based practices, we empower patients to take control of their health and achieve sustainable results. In partnership with MedStar Health, CoreLife does not simply treat obesity symptoms; we are combating obesity as the disease it is. Join us in revolutionizing healthcare.
MAJOR RESPONSIBILITIES:

• Serve as the primary contact for researching and prospecting new patient leads through doctor referrals and online inquiries.
• Identify, contact, and track prospective patients, generating leads and engaging inactive patients via phone calls, emails, campaign letters, and other methods.
• Understand patient needs and identify opportunities to align those needs with CoreLife services.
• Managed and maintained leads in prospecting databases, providing weekly reports.
• Collaborate with Corporate, Marketing, and other teams to develop and execute processes for following up and qualifying all campaigns.
• Verify new patients' insurance coverage, including eligibility, coverage, authorizations, and referrals.
• Educate patients about their benefits and ensure accurate demographic information.
• Perform other duties as assigned.

• Education: A high school diploma or GED is required; an associate's degree is preferred.
• Experience:
  • At least one year of experience working with insurance companies and understanding coverage and policies.
  • At least one year of customer service experience.
  • Call Center Experience: At least one year of experience working in a call center environment, handling high-volume inbound and outbound calls, and managing customer inquiries effectively.
• Skills: Strong customer service skills, excellent multitasking abilities, and critical thinking. Proficient in decision-making, problem-solving, and collaboration. Ability to communicate effectively in writing and verbally with patients, the public, and medical staff.

• Values-based culture
• A competitive hourly rate
• Medical, dental, and vision insurance
• Wide selection of ancillary benefits
• Paid time off
• 7 paid holidays
• Retirement plan