This is a position for a (Front Desk Representative) located in Coral Gables. Duties and Responsibilities: Greet patients and other visitors arriving for appointments. Check patients in: (enter demographics, insurances, and authorizations). Responsible for the timely verification of medical insurance benefits. Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit. Coordinate with patients regarding their insurance benefits and medical provider program. Collect all co-payments/balances upfront. Call PCPs to obtain referrals and/or authorizations if required by new insurance. Obtain new providers information to add to NextGen. Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries. Scan paperwork to EM. Complete end-of-day closing duties. Assist in cross-training new personnel on front desk duties. Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate Job Specifications or Qualifications: Responsible to review and scan the Operative Report into EMR/EHR. Responsible to scan, send the follow up the Medical Records Release. Verify all patient insurances one week in advance. Request and obtain authorizations and referrals. PDF and upload verified documents to each assigned location. Assist with overflow of incoming calls. Communicate with patients to inform copays, deductibles, and other fees. Cancel and/or reschedule appointments for terminated insurances. Verify and correct Primary Care Physician (PCP) and Marketing Plan fields. Cross train in all Front Desk positions. Perform other duties, when required. iCare is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.