Position Summary
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
The Director of Guest Services directly supervises the Front Office,Valet and Housekeeping and effectively handles guest needs and manages staff while keeping the hotel running seamlessly. This position has an active participation in the profit maximization, guest satisfaction, revenue and operational effectiveness. Analyze financial and operating data in order to achieve budgeted labor, supplies, materials and other cost standards. The Director of Guest Services must have strong working knowledge of all areas of the hotel, experience making critical decisions, with a proven track record of managing, motivating, and leading a full service hotel team.
Essential Functions:

• Plan, organize, staff, direct and control the hotel and operate the hotel in the absence of the General Manager following all policies and procedures.
• Develop maximum profits through cost and labor control; maintain the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities;
• Direct and coordinate the Rooms Division; Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision; conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
• Direct and coordinate the Rooms Division operations in conjunction with the General Manager to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
• Direct and coordinate with the Executive Housekeeping to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
• Work with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; ensure the implementation of a preventative maintenance system, work-order system, and energy conservation program.
• Work with Director of Human Resources on matters as they relate to federal, state and local employment and civil rights laws.
• Other duties as assigned by management.

Education and Experience:

• Bachelor's degree or equivalent experience.
• Four to five years in a similar role preferred. (Marriott experience preferred).
• Strong project and time management skills; ability to effectively backward plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results.
• High level of comfort with financial oversight and budgetary tracking.

This position requires WEEKENDS, HOLIDAYS and a FLEXIBLE SCHEDULE!
Benefits we provide to our AMAZING Ambassadors:

• Medical benefits after 60 days of employment
• PTO and Holiday Pay
• 401K after one year of employment
• Employee Appreciation Program
• Employee Lunches

About the Company:
The Wurzak Hotel Group ("WHG") is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG gains its competitive advantage by developing talent within the organization that embody the same entrepreneurial spirit of our leadership team and who seeks to create value through tireless innovation and a tight focus on the operational details.
The Wurzak Hotel Group ("WHG") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.