Front Desk Agent
Company : Pattern Promotions
Location : San Antonio, TX
Salary : $36,000 - $46,000 per year
Job Type : Full-Time
About Us
At Pattern Promotions, we are a dynamic and innovative promotional products company dedicated to delivering quality solutions for our clients. Our mission is to help brands reach new heights through customized promotional items and exceptional service. As a team, we are committed to excellence, creativity, and a customer-centric approach. Join us and be a part of a company that values your contribution and growth!
Job Description
We are seeking a friendly and professional Front Desk Agent to join our dynamic team in providing exceptional service to our guests. As the first point of contact at our establishment, the Front Desk Agent plays a crucial role in creating a welcoming atmosphere and delivering outstanding customer service. This position requires a strong interpersonal skill set and the ability to handle various responsibilities ranging from greeting guests upon arrival to assisting with inquiries and ensuring that all needs are met during their stay.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage the check-in and check-out process efficiently for guests.
- Handle reservations, cancellations, and modifications using our property management system.
- Assist guests with inquiries, providing information about local attractions and services.
- Process payments and maintain accurate records of transactions and guest accounts.
- Resolve guest complaints and issues in a timely and professional manner.
Skills & Qualifications - High school diploma or equivalent; degree in hospitality or related field is preferred.
- Previous experience in a customer service or front desk role in the hospitality industry.
- Strong communication skills, both verbal and written, with a focus on customer interaction.
- Proficiency in using computer systems and software, particularly property management systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to remain calm under pressure.
Benefits - Competitive salary and performance bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Professional development and training opportunities
- Friendly and supportive work environment
Join us at Pattern Promotions and help us continue to deliver high-quality, personalized service to our clients!