Position: Application Development Senior Analyst & Analyst

The Consumer based Digital organization is looking for a Sr.Analyst & Analyst with strong problem-solving skills, a passion for continuous improvement, and demonstrated empathy for end users and client partners.

The Application Development Senior Analyst & Analyst is to do Production Support dedicated to end-to-end Level 2 support of end customers.

Key Responsibilities:

Proactive and work on Level 2 Production Support operations such as -

• 24x7 application monitoring, managed incident response, Level 2 ticket triage, and on-call support.
• Post incident review, problem ticket analysis, root cause analysis and coordination with Level 3 engineers on code fixes
• Documentation of issues, standard operating procedures, playbooks, and knowledge base articles
• Assistance with privacy and security incident triage, analysis, and reporting.
• Partnering with Level 3 engineering teams on prerelease operational readiness and observability needs
• Planned and ad-hoc Production release validations.
• Scheduled and ad-hoc business and technical operational reporting.
• Limited issue concierge services across technology teams to streamline handoffs for issues of the highest urgency and impact.

Drive continuous improvement in operational effectiveness and application resiliency, including:

• Compiling quantitative data to assess and drive improvement – such as tickets/incidents, success and error rates, root cause trends, transaction counts, financial impacts, business value, etc.
• Creating and tuning synthetic transactions, dashboards, monitoring, and alerting to gain new and different insights.
• Influencing infrastructure, business, product, and engineering partners to prioritize resolution to impactful application issues, quality gaps and technical debt.

Desired Experience/Qualifications:

• Bachelor’s degree in computer science, Software Engineering, or other related discipline and/or equivalent work experience
• Exceptional problem-solving and troubleshooting skills.
• Java/Spring boot hands on experience along with Dynatrace /Splunk tool monitoring tool experience.
• Technical expertise and presence to lead stressful troubleshooting conversations with confidence.
• Experience collaborating with offshore and near shore engineers.
• Working knowledge of software quality methodologies and software design patterns, including cloud-based systems, and experience driving software quality with attention to non-functional requirements
• Working knowledge of DevOps and agile engineering principles, practices, and tools.
• Demonstrated skill in building strong productive cross-functional relationships within a large matrixed organization.
• Excellent written and oral communication and presentation skills across a variety of technical and non-technical audiences.

*Open to Chatanooga, TN and Atlanta, GA as well